Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Woodside Park
At Woodside Park Florist, we take pride in delivering only the freshest flowers to households and businesses throughout Woodside Park and the surrounding areas. As a trusted local florist, we stand behind our Fresh Flowers Guarantee, ensuring every arrangement arrives in beautiful condition and stays vibrant for a reliable freshness window.
Whether you have ordered a thoughtful gift or a display for your premises, we want you to enjoy the floral experience without concern. If for any reason your flowers do not arrive fresh and beautiful, we are here to help.
Damaged-on-Arrival Policy
Your satisfaction is our priority, and every bouquet is handled with care. On rare occasions, flowers may be damaged in transit. If your order arrives with visible damage or any arrangements are not as expected, please notify us promptly upon receipt.
For the quickest resolution, we recommend contacting us on the day of delivery with clear photographs of the affected items. This helps us understand the issue and offer an immediate solution. Our team will assess and provide either a full replacement or a suitable alternative, depending on your preference and seasonal availability.
Our Freshness Window Promise
We guarantee that your flowers will remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to our instructions. Some varieties may last even longer with the right maintenance. If your flowers fade or wilt within this freshness window, please contact us, as you may be entitled to a replacement or refund.
Refund & Replacement Options
Should there be any concern about the condition of your blooms, we offer flexible options for our customers within Woodside Park and nearby areas. If your order does not meet our high standards for freshness or arrives damaged, you may choose from:
- Replacement Arrangement: A new bouquet of equal or greater value delivered as soon as possible.
- Partial or Full Refund: Depending on the nature of the issue, we can refund part or all of your purchase value to the original payment method.
Our team will always communicate transparently to ensure the option chosen best suits your needs, as a valued member of our local community.
Complaints Process
If you wish to lodge a complaint about your experience with Woodside Park Florist, please contact us within 48 hours of receiving your order. Clear details and photographs are helpful to expedite your case. Every complaint is handled individually and professionally, with a view to an amicable resolution as swiftly as possible. Our aim is to uphold our reputation as a trusted local florist and to continuously improve our service to you.
Trusted Local Florist in Woodside Park
Woodside Park Florist is proud to be part of the local community, serving households, offices, and businesses nearby. Our team strives to provide reliable, friendly service and unparalleled floral quality—every time you order. If you ever have issues with freshness, delivery, or quality, rest assured our policies are designed to put your mind at ease.
Thank you for choosing Woodside Park Florist. We look forward to bringing freshness and beauty to your doorstep, every day.
