Woodside Park Florist E-Commerce Terms & Conditions

Introduction

Welcome to Woodside Park Florist, your local specialist for online flower delivery in Woodside Park and its surrounding areas. Please read the following Terms & Conditions carefully before placing an order through our website. These terms apply to all contracts and transactions entered into by customers ordering goods and services online from Woodside Park Florist. Your use of our website and services constitutes acceptance of these terms. If you do not agree, please refrain from using our online services.

1. Scope and Applicability

These Terms & Conditions govern all purchases made with Woodside Park Florist through our online storefront. They are applicable to all customers in Woodside Park and the surrounding locales. Please note that these online terms may differ from those applied in-store or for corporate accounts. Your statutory rights are not affected by these terms.

2. Order Process

Our website facilitates a seamless ordering process for flower delivery in Woodside Park. To place an order, please select your desired arrangement or product and add it to your virtual basket. Once you have completed your selection, follow the checkout instructions by providing accurate recipient details, delivery address, preferred delivery date and any personal messages to accompany your flowers. You will be given the opportunity to review your order before submission.

An order confirmation screen will appear following successful submission, and you will also receive an automated email confirming your order details. It is your responsibility to check all information for accuracy. If any details are incorrect, please contact us immediately via the methods listed on our website. Please note that submission of your order constitutes a contractual offer to purchase the selected products; acceptance occurs only when we dispatch the confirmed goods.

3. Product Availability & Substitutions

We strive to deliver arrangements that match your chosen selection as closely as possible. However, flowers are a natural product, and specific blooms, colours, or packaging may occasionally be unavailable due to seasonal or regional variations. In such cases, we reserve the right to substitute items of equal or higher value and similar style. We will make reasonable efforts to notify you of any significant changes prior to delivery where time allows. Images on the website are for guidance only and may not represent the precise items received.

4. Delivery Policy

Woodside Park Florist offers scheduled deliveries for customers in Woodside Park and adjoining areas. Every effort is made to honour your preferred delivery date and time, but we cannot guarantee delivery times due to factors beyond our control. We recommend placing orders for special occasions well in advance to ensure timely flower delivery.

It is your responsibility to provide correct and complete delivery details. We cannot accept liability for late or failed deliveries resulting from incorrect recipient information or addresses. If the recipient is unavailable at the time of delivery, our driver may leave the flowers with a neighbour, at a safe location, or with a colleague in the case of business addresses. You will be notified accordingly. Additional charges may apply if re-delivery is necessary due to incomplete or inaccurate delivery details.

5. Payment Terms

Payment must be made in full at the time of placing your order via the payment options provided on our website. We accept all major debit and credit cards, as well as other secure online payment methods as displayed during the checkout process. All prices are inclusive of VAT unless otherwise stated. Orders will not be processed or dispatched until full payment has been received and cleared.

We reserve the right to withhold delivery or cancel orders if full payment is not received, or if there are reasonable grounds to suspect fraudulent activity.

6. Cancellations and Amendments

If you wish to cancel or amend your order, please notify us as soon as possible using the contact details provided on our website. We will endeavour to accommodate changes, provided your request is received before your order has been prepared or dispatched. For same-day or next-day flower delivery orders in the Woodside Park area, please note the time-critical nature of preparation means changes may not always be possible.

If your flowers or products have already been dispatched or delivered, cancellations and refunds may not be available, except in accordance with your statutory rights. Where a refund is agreed, it will be issued via the original method of payment within 5-7 working days.

Custom orders or items made to your specific requirements cannot be cancelled or refunded once preparation has begun, unless the item is faulty or not as described.

7. Returns, Refunds, and Complaints

We seek to ensure your complete satisfaction with every flower delivery. If you are unhappy for any reason, please contact us within 24 hours of delivery. Given the perishable nature of flowers, we may request photographic evidence to support your claim. Where appropriate, we will offer a replacement, refund or partial refund. We regret that we cannot accept returns of perishable goods except where faulty or not as described.

Non-perishable goods may be returned within 14 days in accordance with your statutory rights, provided they are unused and in resaleable condition. Return shipping costs will be borne by the customer unless the item is faulty or supplied in error.

8. Liability

Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any matter in which it would be unlawful for us to exclude or restrict liability.

Subject to the above, Woodside Park Florist shall not be liable for:

• Any direct or indirect loss, including loss of profits, arising from late or non-delivery of any flower delivery in Woodside Park or the surrounding areas due to circumstances beyond our control (including but not limited to adverse weather, traffic disruption, or incorrect delivery details supplied by you).
• Any indirect or consequential losses whatsoever.
• Loss, damage or deterioration of products after delivery has taken place.

Our total liability in respect of each contract shall not exceed the relevant order value.

9. Personal Information & Data Protection

Customer privacy is important to us. We will collect, store and use your personal information in accordance with current data protection regulations and our privacy policy, which is available on our website. Your contact details will only be used for the purpose of fulfilling your flower delivery order and any follow-up service, unless you have opted in for marketing communications.

10. Intellectual Property Rights

All content on our website, including text, images, logos, graphics and product descriptions, is either owned by or licensed to Woodside Park Florist. Such material may not be copied, reproduced or used without our express written permission. All rights are reserved.

11. Amendments to Terms

We may change these Terms & Conditions periodically to reflect changes in the law, our business practices, or for reasons of security. Please check back frequently to ensure you are aware of the current version. Continued use of our website and services after changes have been made indicates your acceptance of those amendments.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms, or your use of our website, will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. General Provisions

If any provision in these Terms & Conditions is found to be invalid or unenforceable, the rest of the terms shall remain in full force and effect. Any failure by us to enforce any right or provision of these Terms & Conditions does not constitute a waiver of that right or provision.

Note: These Terms & Conditions apply to all customers placing online orders for flower delivery in Woodside Park and its surrounding areas. By confirming your order with Woodside Park Florist, you acknowledge and agree to be bound by these terms.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Woodside Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Woodside Park.

For assistance with orders, returns or account queries, please fill out the Contact Us form.